This Refund Policy explains how MyFitPick handles Credit purchase issues and failed paid actions.
Refund decisions may depend on payment status, account records, and applicable law.
Failed paid actions
If a paid action fails before a completed result is delivered, Credits should not be permanently spent for that failed result.
If a Credit charge appears after a failed paid action, contact support so we can review and correct it.
Credit purchases
Purchased Credits are generally intended for use inside MyFitPick. Refunds for unused purchased Credits may be reviewed case by case, subject to payment status, fraud prevention, account history, and applicable law.
Completed AI results
AI results and previews can vary. A completed result that is imperfect may not automatically qualify for a refund, but you can contact support if something went materially wrong.
Unauthorized purchases
If you believe a purchase was unauthorized, contact support promptly. We may ask for information needed to investigate and protect the account.
How to request help
Include the email address on your account, the approximate purchase date, the Credit pack, and a short description of the issue. Do not send full card numbers or private financial credentials.
Questions
Contact support@myfitpick.com for privacy, policy, account, or rights questions.